Cancelling a dating subscription and asking for a refund

Cancelling a dating subscription means switching off automatic renewal so no further payments are taken. It is not the same as deleting your profile, logging out or removing the app, and on most sites none of those stops the billing on its own. Do the steps in the right order and you'll have proof that you asked.

How do I cancel properly, on any site?

Cancel renewal in the site's own billing settings, keep proof, and only then delete your account. That order matters: once an account is deleted, you may no longer be able to see your billing history or prove when you cancelled.

1. Log in on the website, not just the app. Some sites only let you manage billing in a browser.
2. Find the billing or subscription settings and switch off renewal, or choose "cancel membership".
3. Screenshot the confirmation, or keep the confirmation email. This is your evidence if a charge appears later.
4. Then delete your account if you want your profile gone.
5. Check your next statement for the billing name the site uses, and make sure nothing else goes out.

If you paid through an app store rather than the site, cancel in the app store's subscription settings instead, because the site can't stop a payment it doesn't take.

Timing: cancel at least a day before the renewal date. Leaving it to the last hour invites an argument about time zones.

On Just Naughty Singles

• Stop renewal: log in, go to Settings > Billing and cancel.
• Leave for good: click your avatar, then Settings > Delete Account.
• Can't log in? Contact the members help centre with your account email and the date and amount of the last charge, and ask them to cancel. Log-in help covers password resets.

Charges appear under the billing name shown at checkout, which may not be Just Naughty Singles. The member terms allow a pro-rata refund only when at least 40% of the paid period is unused. What each plan buys is on our prices page, and the full list of checkable facts is on key facts.

Asking for a refund

Ask the site first, in writing, through its help centre or contact form. Most refunds that happen at all happen at this stage, and a written request is the evidence your bank will want later if the site says no.

Keep it short and factual:

I cancelled my membership on [date] (screenshot attached). I was charged [amount] on [date]. Please refund this charge under your refund terms. My account email is [email].

(Example wording. Fill in your own details.)

If the charge was a renewal you didn't use, say so. If the terms give you a right to a refund, quote the clause. Keep copies of everything you send and receive, and note the date you sent it.

What makes a refund request stronger

Your rights by country, briefly

These are general pointers, not legal advice. A site's terms may say another country's law applies, but consumer law where you live can still give you rights the terms can't remove.

• UK: for services bought online, the Consumer Contracts Regulations 2013 generally give a 14-day cancellation period, but if you ask for the service to start straight away you may have to pay for what you used. New subscription rules, with easy online cancellation and reminders before trials end, were announced in April 2026 and are expected to apply from 2027. Citizens Advice can help with a dispute.
• US: federal law requires online sellers with automatic renewal to provide a simple way to stop recurring charges. For a credit card charge you dispute, write to the issuer within 60 days of the first bill showing it. If you think a site deceived you, report it to the FTC.
• Australia: the consumer guarantees under Australian Consumer Law apply to services; the ACCC explains them. If your bank mishandles a dispute, you can complain to AFCA.
• Canada and New Zealand: your card issuer handles disputes; your provincial consumer protection office (Canada) or the government's consumer protection service (New Zealand) can advise on the contract.

When the site won't help: your bank

If the site doesn't reply or refuses a refund you're entitled to, contact your card issuer and ask about a chargeback, the card scheme's process for disputing a payment. It works on debit and credit cards. Have your cancellation screenshot, the terms and your messages ready.

1. Call or message your card issuer and say you want to dispute a card payment.
2. Give the date, amount and billing name, and explain that you cancelled (or never agreed to the charge).
3. Send the evidence they ask for, and keep a note of the case reference.
4. In the UK, if the bank handles it badly, you can take a complaint to the Financial Ombudsman Service after the bank's own complaints process.

In the UK, if what you bought by credit card cost more than £100, section 75 of the Consumer Credit Act 1974 may make the card provider jointly responsible. Most memberships cost less than that, so chargeback is the usual route.

You can also ask your bank to block future payments to the merchant, or freeze the card in your banking app, as a backstop. It isn't a substitute for cancelling.

If it wasn't a subscription at all

If you entered card details on a site another member sent you to, or paid someone you met online, that's a scam, not a billing dispute. Call your bank straight away, then see where to report a dating scam. Our billing traps guide explains how these scams work, and the terms guide shows where to find a site's cancellation and refund rules before you pay next time.